Cancellation & Refund Policy

Key Points

  • You can request a full refund within 7 days of purchase if services haven’t started (no access granted or no sessions begun).
  • Once a program begins or is partially used, refunds are not available, except for technical issues or emergencies.
  • Promotional or discounted packages are non-refundable unless stated otherwise.
  • Mental health support: if you feel the program is adversely affecting your well-being, contact us immediately; we’ll review your case with compassion.
  • Refund requests are reviewed within 5 working days, and approved amounts are credited back within 7 working days (minus any bank/transaction charges).

Our Commitment

Thank you for choosing TRANSFORMX. We are committed to your satisfaction and aim to deliver high-quality fitness, nutrition, wellness, and mental health support services. Before purchasing any package, please read this policy carefully so your healing journey starts with clarity and trust.

Eligibility for Refunds

You may request a refund under these conditions:

  • Digital Services / Packages (e.g., wellness programs, online fitness, nutrition plans, online consultations):
       • If the service has not yet commenced (no access or sessions started), a full refund is available within 7 days of purchase.
       • Once services or sessions have begun, refunds are not available for partially used or completed packages, except in cases of technical issues or mental health-related emergencies (with documentation).
  • Promotional / Discounted Packages: non-refundable unless explicitly stated at purchase.

Flexible Options

Instead of a refund, you may also choose from:

  • Rescheduling your program start date.
  • Pausing your program until you’re ready to continue.
  • Credits toward future programs or services.

We want to ensure your investment continues to serve your long-term wellness goals.

Cancellation Policy

  • You may cancel your subscription or package before service initiation and request a refund within the 7-day window.
  • After the 7-day period or once services have commenced, cancellations are not eligible for refund.
  • If you believe your mental health has been negatively impacted by the program, reach out to us directly. We will treat your concern with priority and compassion.

Exceptions

We reserve the right to refuse a refund if:

  • The request is made after services have been consumed or delivered.
  • There is evidence of misuse or violation of our Terms of Service.
  • The request contradicts UAE laws or regulatory guidelines.
  • The request is made without valid explanation/documentation in mental health-related claims.

Mental Health & Wellness Considerations

We understand that mental health is an important part of transformation. If you’re experiencing emotional or psychological challenges that affect your ability to continue, please let us know. We are committed to listening with care and may offer:

  • Flexible program pauses.
  • Partial refunds where applicable.
  • Guidance on resources or wellness practices to support you in the meantime.

Process for Requesting a Refund

  • All refund requests must be submitted to support@transformxme.com with proof of purchase and a clear explanation of the reason. If related to mental health or emotional distress, feel free to include that information so we can consider it in our evaluation.
  • We will review the request and notify you of approval or denial within 5 working days.
  • If approved, we’ll initiate the refund. The refund will be credited to your original payment method within 7 working days, subject to banking/transaction processing times.
  • Any bank or transaction fees imposed by payment providers may be deducted.

Our Wellness-First Promise

Beyond policies, our mission is to support your transformation and overall well-being. Whether that means continuing with us, pausing your journey, or stepping away, we respect your choice and are here to make the process smooth and fair.

Contact Us

For any questions, clarifications, or support (including mental health concerns), you can reach out to us at:
TRANSFORMX

Email: info@transformxme.com


Location: ARMS STAFFING INVESTMENTS L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE.

“Your well-being isn’t just our priority; it’s our promise.”